FAQs

Ride with Purpose

FAQs

1. Shipping time-frame

All South African orders are shipped via local courier: The Courier Guy. The shipping tracking number will be available to you once the items have been shipped. Delivery can be expected within 4-5 business days.

We are in the process of arrange worldwide shipping.

2. Shipping cost

Ven offers shipping across South Africa. Free shipping is offered to orders over R800. If you are based in another country, please contact us directly to arrange shipping.

Order value Shipping cost
Standard shipping 0 – R800 R100
Free shipping R800 + R0

3. Undelivered Packages

Occasionally packages are returned to us undeliverable. In this case every attempt will be made to contact you to make arrangements for re-shipment.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.

4. Refunds

We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it subject to the terms below. This policy applies to products bought from Ven.

In general, you can return an unwanted product to us at no charge, provided:

  • it is undamaged and unused, with the original labels and stickers still attached;
  • it is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
  • it is not missing any accessories or parts; and
  • you log a return on the Website within 7 days of delivery to you.

We will collect the product from you at no charge. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.

Once we have received and inspected the product and validated your return, we will refund you. Please bear in mind that refunds will be processed within 20 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition or missing any accessories.

5. Exchanges

Exchanges are easy and to speed up the process, we rather REFUND your original purchase or part purchase. This allows you to purchase a replacement item immediately and not have to wait for us to first receive the return. The refund will be processed once we receive the return.

6. Incorrect items

If we accidentally deliver the wrong product to you please notify us and we will collect the product from you at no charge. Once we have inspected the product and validated your return, we will refund you.

7. Size Chart

Please access our size chart here

8. Wash & Care Instructions

How to Care for Your Cycling Apparel:

  1. Wash cycling apparel separately in warm water below 30 degrees Celsius.
  2. Do not soak your apparel for long periods of time.
  3. Do not use fabric softener or bleach.
  4. Wash apparel inside out. Close all zips before washing.
  5. Hand washing is recommended. If machine washing, place items in a laundry bag and use delicate cycle.
  6. Do not tumble dry. Hang and air-dry instead.
  7. Do not iron.
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